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Our customers say the nicest things...

Dear Jeremy,

Moving home is a stressful business, especially downsizing after over 30 years in a happy place. Our new home was new and developers of new homes do not seem to have customer care high on the agenda. Selling seems easy until you actually do it. Our saviour through all this were our Estate Agent (Jeremy Swan of Great Missenden) and our Solicitor. Despite commonly held views both sought to make it manageable at every stage and kept us calm at times of stress.

This may all seem too good to be true, but it is and as we now sit comfortably in our new home, we are simply very satisfied customers.

Kind regards,
Mr and Mrs Smith

Dear Jeremy

Purchase of 25 Elmtree Green, Great Missdenden, HP16 9AF

Following our conversation late last week, I simply wanted to write a brief note to thank you for your part in achieving completion on the sale and purchase of 25 Elmtree Green.

The performance of Callum in this whole process was exemplary and his professionalism is a real credit to your business. He brokered the relationship between the vendor and us extremely competently and he was instrumental in holding the deal together when the chain ran into choppy water some months ago. His communication was excellent with us and with our agent Wynyard-Wright and Ellis, and he always returned our calls promptly.

Please pass on our thanks and we wish you well for the future.

Yours Sincerely
Bill and Mary Craig

"Dear Jeremy,
As far as I am concerned the big boys are just trophy hunters but the small independent firms such as your own go the extra mile and you have most definitely done that.

Thank you so much for all your hard work.

Yours Sincerely

"Dear Jeremy,
We would like to thank you for all the work put into searching for the elusive sale of Sue's mother's property and the lack of any entry on the land registry. Its all very puzzling.

I know you said you wouldn't accept any payment to your labours on our behalf so we have arranged for a little something to be sent to you early next week as a mark of our gratitude.

With best wishes from both of us.
Yours Brian"

"Dear Jeremy
Denise and I should like to thank you and your team - in particular, Calum - for all your hard work and tenacity in finalising the sale of our home.

It is said when the going gets tough, the tough get going, and this was certainly true when things began to get very difficult just before we exchanged contracts. Your experience proved to be invaluable and it was very comforting for us to be able to feel that we were in safe hands. Calum's weekly update calls were another thing that we particularly appreciated as we both hate to be in a position of not knowing what is going on.

You lived up to all the claims you made when you first visited us something that cannot be said for several of your competitors with whom we came into contact.

We wish you continued success in the future and will not hesitate to recommend your firm should any of our many friends in this area wish to place their homes on the market.

Kind regards
Malcolm Darbyshire"

"Dear Jeremy
It seems a long time since we met in the snow in Jan/Feb and certainly 2009 has become a crazy year. I hope it is not too late to thank you for your extraordinary effort in selling our house so quickly. It is still with mixed feelings that we have moved, hopefully new building works will start in September, so maybe by early 2010 we will be settled.

Both of you were brilliant, we greatly appreciate your efforts, and wish to thank you, and to wish you well in the future of your excellent business.

Yours Sincerely
Michael Streule"